Cancellation & Refund Policy

How to request a cancellation or refund

Submit a request through our Contact Us page with the purchaser’s name, payment email, order or payment ID, payment date, amount and reason. Please contact us promptly so we can verify the transaction and service status.

Eligibility

A refund may be considered for a duplicate payment, an amount charged without a successfully created order, non-delivery of a paid digital service, cancellation before access or an event where the offer permits it, or a material service issue that we cannot reasonably correct.

Order-specific cancellation windows and conditions shown before payment take precedence for that order, subject to applicable law.

When a refund may not be available

Unless required by law or stated otherwise before purchase, a refund may not be available after a digital resource has been accessed or substantially delivered, a booked live session has been attended, an event access period has passed, or the service has been materially used. Custom work already performed may be deducted where this was disclosed in the proposal.

Refund processing

Approved refunds are initiated to the original payment method. After initiation, banks and payment networks generally require additional processing time; Razorpay indicates that a normal refund commonly reaches the customer within approximately 5–10 working days. Bank holidays and issuer processes can affect the final credit date.

Rescheduled or cancelled events

If VAILYF AI cancels a paid event, we will offer an appropriate replacement, credit or refund. If an event is rescheduled, registered participants will receive the available options based on the event-specific terms.

Questions and disputes

Contact us first so we can investigate payment records and delivery status. Nothing in this policy limits rights available under applicable consumer law.