Shipping & Delivery Policy
How digital services, event access, business engagements and any future physical products are delivered.
Last updated: 10 September 2026Digital services and resources
Digital resources, confirmations or account-access instructions are delivered electronically to the email address or account associated with the order. The relevant offer or checkout will state the expected delivery or access timing before payment.
Webinars, workshops and programs
Registration confirmation and joining information for virtual sessions are provided electronically. Please verify the submitted email address and check spam or promotions folders. Any prerequisites, schedule and time zone will be shown in the event details.
Business services
CRM discovery, advisory, implementation or other business services are delivered according to the milestones, channels and acceptance terms in the applicable proposal or order.
Physical products
The rectangular VAILYF pendant currently shown on this website is a concept device and is not presented as available for online purchase. If physical products are offered later, destination availability, shipping charges, dispatch estimates and delivery conditions will be displayed before payment.
Delivery issues
If confirmed access or delivery does not arrive within the timing stated for your order, use the Contact Us page and include the order or payment ID. We will review the delivery record and provide access, a replacement option or another remedy where applicable.