Privacy Policy

Scope

This policy applies to vailyfai.com and the VAILYF AI services, learning experiences and enquiries linked from this website. It does not replace the privacy notices of third-party services you choose to use.

Information we collect

We may collect information you voluntarily provide, including your name, email address, organisation, interests, enquiry details, registration information and support messages.

When the website is connected to production services, we may also receive limited technical information such as device and browser type, IP-derived region, pages viewed, referral source and interaction events. Payment credentials are handled by the payment provider and are not intended to be stored by VAILYF AI.

How we use information

We use information to respond to enquiries, provide requested services or event access, manage accounts and orders, improve the website, understand aggregate usage, maintain security, comply with law and communicate service-related updates.

Promotional messages are sent only where permitted, and you may opt out using the method provided in the message.

Payments and service providers

Payments may be processed by Razorpay or another provider identified at checkout. The provider processes payment information under its own terms and privacy notice. We may receive transaction references, payment status, amount and limited billing information needed to reconcile an order or refund. We may also use hosting, analytics, email and support providers that process information on our behalf.

Analytics and cookies

This website uses Google Analytics to understand site usage. Analytics tools may use cookies or similar technologies. You can control cookies through your browser and applicable consent controls. Blocking optional analytics may limit measurement but should not prevent access to core public pages.

Retention and security

We retain personal information only for as long as reasonably needed for the stated purpose, contractual and support needs, fraud prevention, accounting and legal obligations. We apply reasonable organisational and technical safeguards, but no internet transmission or storage system is completely secure.

Your choices and rights

Subject to applicable law, you may ask to access, correct, update or delete personal information, withdraw consent, object to certain processing or request information about how it is used. We may need to verify your identity before acting on a request.

Children

The website and commercial services are not directed to children. If you believe a child has provided personal information without appropriate authorisation, please contact us so we can review the request.

Changes and contact

We may update this policy as the website and services evolve. The revised date will appear above. For privacy requests, use the enquiry route on our Contact Us page and select a privacy or company enquiry.